Safescape Extranet Frequently Asked Questions

We answer a few commonly asked questions about the Safescape extranet.

Frequently Asked Questions

How do I get access to the extranet?

A link to the login page can be found in the top right corner of the main menu, or just click this link.

The Safescape extranet login page

The extranet is restricted to authorised personnel who work for customers of Safescape. If you do not already have a user account, you can request access using the form at the bottom of the login page.

Use this form to request access to the extranet

I have lost my password, how can I get it back?

You can easily reset your password using the link just below the login form on the extranet login page.

If you are still having trouble, just reach out to our team and we'll get it sorted.

Resetting your password is easy

Why can't I see all Safescape products in the dashboard?

The extranet dashboard is customised for each organisation, so that it only contains information about the products and vehicles used on your site. We have done this so that you don't have to wade through a lot of irrelevant documents and data to find what you need.

Please let us know if a product or vehicle is missing from your dashboard; if a mistake has been made we will update your settings to show the correct items.

Is there a limit to how many people can use the extranet?

No. We do not limit the number of employees at customer organisations that can access the extranet. Please contact us if additional team members need access.

What kind of content does the extranet contain?

The extranet is designed as an easy-access online repository of all the information you might need for installation, usage, and maintenance of your Safescape products and vehicles. Information and documents include:

  • Product specifications
  • Installation guides
  • How-to videos
  • Parts lists
  • Safety data

What if I can't find what I'm looking for?

Please let us know if there is any information that you need that you cannot find on the extranet. Our team will help you find what you need, and if necessary we can add new documents to the extranet for future access.

Contact us if you need help

Can't find an answer to your question? Please get in touch with the Safescape customer support team if you have any unanswered questions.

September 9, 2022
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